Shipping & Delivery

Shipping

At The Ai Furniture, we aim to provide a seamless shopping experience from start to finish, including the delivery of your new furniture. Here's what you can expect:

• Delivery Time: Most items are shipped within 2-5 business days after purchase. The actual delivery time may vary depending on your location and the specific item ordered.
• Packaging: We use innovative packaging techniques to ensure that your furniture arrives in perfect condition. Our products are compactly packed, reducing the risk of damage and making the unpacking process easier for you.
• Shipping Costs: We offer free shipping on all orders, ensuring that the price you see is the price you pay—no hidden fees. Our efficient logistics and packaging allow us to absorb the shipping costs, passing the savings onto you.

Front Door Delivery

We’ve introduced Front Door Delivery as our default delivery option. Front Door Delivery means:

• We’ll deliver your item(s) to the front door of your house or apartment on the scheduled day and time
• On delivery day, you’ll receive a notification when our team is approximately 30 minutes away
• Your signature won’t be required — our team will simply photograph your order at your doorstep as proof of delivery. Please note: Some locations are serviced by a trusted delivery partner. In these cases, a signature may be required to complete the delivery. You can contact our Customer Care team at any time for more details about your delivery type.
• If you live in a multi-unit apartment building, we’ll deliver to your front door whenever possible. If your building is restricting access to non-residents, our team will deliver to the closest point to your home that they’re safely able to.

Measuring Your Space

Product and box dimensions are listed on each product page. We recommend measuring your space ahead of time to see if a product is the right fit and can be easily moved into the intended room. Generally speaking, the door width should be greater than the box’s height. Some other factors to keep in mind are:

• Obstructions behind the door
• Tight corners
• Hallways or internal doors
• Stairways (including the length)
• Elevator measurements

Scheduling Your Delivery

Once your order is ready for delivery, we’ll be in touch to let you know when it will arrive and what to expect on delivery day. Our team will always determine a set date and time to bring you your new furniture, so don’t worry about any surprises. 

Smaller items are often sent via courier. These deliveries are not scheduled in advance, but we will share tracking information so you know when to expect their arrival.

Delivery Day

Expecting a delivery? Here’s what to do to prepare for the big day:

• Ensure that the area where you plan to put your new item(s) is clear and there is enough room for assembly
• You will receive a notification on the day of delivery when the team is approximately 30 minutes away
• If you live in an apartment building, check if you need a Certificate of Insurance for deliveries in advance
• With front door delivery, we’ll bring the boxes to your front door. If you live in a multi-unit apartment building that is restricting access to non-residents, our team will deliver to the closest point to your home that they're safely able to. If you live in a walk-up apartment, please let us know in advance.
• For In-Room and In-Room + Assembly deliveries, our team will enter your home masked (if requested) and will wear  protective slipcovers on their shoes

Order Holds

If you’d like to receive your order at a later date than in the estimated delivery window, you can add delivery instructions at checkout or contact our Care team. Please include the date you’d like your delivery, and we’ll place a temporary hold on your order. We can hold items for up to 30 days.

Delivery Date Requests

While we’re unable to guarantee a specific delivery date at the time you place your order, we will provide you with an ETA window at checkout. You will be able to add delivery instructions noting your request for a delivery date that’s within the ETA window or slightly after the ETA window. The carrier will do their best to accommodate this if the item arrives at their facility in time.

Delivery appointment availability varies depending on the local delivery partner in your area. You will only be able to make an appointment once the order is at the local delivery partner’s facility, so we cannot guarantee a specific day at the time of placing your order. However, deliveries are generally made on weekdays between 9am and 5pm. The delivery partner in your area may be able to accommodate deliveries outside this time, so feel free to inquire when they contact you to arrange a delivery date.

You’ll receive updates along the way as your order is processed and shipped from our local warehouse.

Cancellations

If you’d like to cancel your order, simply contact our customer support team. You will receive a confirmation email shortly after.  

If your order hasn’t shipped or processed yet, we’ll issue a full refund. If it has shipped, a return shipping fee will apply to ship the item back to us. Depending on your credit card provider, it may take up to 10 business days for your refund to be reflected on your balance

Stolen Packages

While potential package theft is an issue for all delivery services, we take steps to help ensure your order gets into your hands only. If you live in a high-theft area or have other concerns about the safety of your delivery, please reach out to our Customer Care team to let us know. We’ll be happy to change your delivery to signature-required, if it isn’t already the default for your delivery type.