At The Ai Furniture, your satisfaction is our priority. We provide a 45-Day Satisfaction Warranty to ensure you're completely satisfied with your purchase. Below, you'll find the details to make your return or exchange process as seamless as possible.
45-Day Satisfaction Warranty
For all items, including large furniture like sofas, tables we offer a 45-day return policy so you can feel confident about your purchase.
Return Process for 45-Day Satisfaction Warranty:
- Submit a Return Request: Contact our customer service team at info@theaifurniture.com with your order details and reason for return. We will review your request and provide instructions for the next steps.
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Flexible Return Options:
- Self-Return: You may arrange your own shipping and transportation.
- Scheduled Pickup via Local Logistic Partner: For a hassle-free experience, we can arrange a pickup through our local logistic partners for a flat fee of $250. No need to pack or transport the item yourself—this solution is more affordable than self-return shipping costs.
- Pickup and Refund: Once your return is received and inspected, a full refund will be issued within 2-5 business days to your original payment method.
Exchanges
We understand that you may want to exchange an item for a different color, size, or model. For exchanges, follow this process:
- Return the Original Item: Initiate the return process as outlined above.
- Place a New Order: After returning the original item, place a new order for the item you prefer. Note: If your order qualified for free shipping, you are responsible for the return shipping cost of the original item.
Damaged or Defective Items
If your item arrives damaged or defective, please contact us immediately at info@theaifurniture.com. We will arrange for a replacement or full refund at no additional cost to you.
Additional Information
Cancellations: If you need to cancel your order, contact our customer support team as soon as possible. If the order hasn’t shipped, a full refund will be issued. If the order has shipped, return shipping fees will apply.
Stolen Packages: Concerned about package theft? Contact us to arrange for a signature-required delivery to ensure your purchase arrives safely.
For questions or further assistance, reach out to our Customer Care team at info@theaifurniture.com. We’re here to make your experience exceptional and worry-free.