Return & Exchange

20-Day Home Trial Return Offer for Large Items

For large items such as sofas, tables, or any product valued over $500, we provide free returns and free home pickup service.

How It Works:

1. Submit your return request through our return portal or by contacting us at info@theaifurniture.com.
2. Once your request is submitted, our team will review it.
3. Within 2-3 business days, our pickup team will reach out to schedule a pickup at your convenience.
4. The item will be picked up directly from your home at no cost to you.
5. Once we have successfully picked up the item, a full refund will be issued within 2-5 business days.

For other items or situations, our standard return policy still applies. Please see the details below.

30-Day Satisfaction Guarantee

Your space should feel perfect, so we offer a 30-day return policy on all our orders. If you decide your piece isn’t quite right, we're here to help. You can initiate a return or exchange up to 30 days from the date of delivery. 

Returns & Exchanges

At The AI Furniture, we want you to be completely satisfied with your purchase. If your product doesn’t meet your expectations, our return and exchange policy is here to assist you.

Returns

Return Period: You can return your item within 30 days of delivery. Please ensure the product is in its original condition, including all packaging, parts, and accessories.

Return Shipping: If your order qualified for free shipping, you will be responsible for the return shipping costs. We recommend using a reputable shipping service with tracking to ensure the safe return of your item.

Return Process:

1. Initiate a Return: Contact our customer service team at info@theaifurniture.com with your order details and reason for return. We will provide you with a return authorization and instructions.
2. Prepare the Item: Securely package the item to prevent damage during transit.
3. Refund: Once we receive and inspect the returned item, we will process your refund within 5-7 business days. Refunds will be issued to the original payment method. Please note that original shipping charges are non-refundable.

Exchanges 

We understand that sometimes you may want to exchange an item for a different color, size, or model. For exchanges, if your order was shipped for free, you are responsible for the return shipping cost. We recommend returning the original item and placing a new order for the desired product to ensure a smooth and efficient process.

Exchange Policy: For exchanges, we ask that you return the original item and place a new order for the product you wish to receive. This process ensures faster handling and availability of the desired item. 

Exchange Process:

1. Return the Original Item: Follow the return process as outlined above.
2. Place a New Order: After initiating the return, place a new order for the item you prefer.

Damaged or Defective Items

If your item arrives damaged or defective, please contact us immediately at info@theaifurniture.com. We will arrange for a replacement or full refund at no additional cost to you.

Additional Information

Cancellations: If you need to cancel your order, please contact our customer support team as soon as possible. If the order hasn't shipped, a full refund will be issued. If it has shipped, return shipping fees will apply.

Stolen Packages: If you are concerned about package theft, please inform our Customer Care team to arrange for a signature-required delivery.

For any questions or further assistance, please contact our Customer Care team at info@theaifurniture.com. We are here to help and ensure your experience with The AI Furniture is exceptional.